We are happy to refund or exchange your order within 30 days of purchase, as long as it is unopened and undamaged. We cannot refund postage costs. Once we receive your return we will refund your account which you paid with (excluding postage costs).
If you receive your order and you find it is damaged, please contact us for a return and replacement of your item. We will refund you your postage costs to get your order back to us!
To organise a return, please contact us at firstname.lastname@example.org.
Gift cards are non-returnable.
Sale items are non-returnable.
Here’s how it works:
To organise a return, please contact us at email@example.com and fill out a returns form. We can only organise a return or refund with the person who made the order. If you received your stockings as a gift, please kindly ask the person who ordered them to contact us.
Once we receive your return information, please send your order to
Swedish Stockings Returns
Birger Jarlsgatan 34
Once we receive your return and if it’s undamaged an unopened we will send you an exchange notification, or refund your account (minus shipping costs). If they are damaged, we will send a replacement and refund your shipping costs to your account which you made the order with.
Late or missing returns or refunds:
We recommend sending your order back to us using a tracking service as we cannot take responsibility for items that go missing in the mail. If your refund hasn’t been received in your account within 7 days of us notifying you that we have processed it, please contact your bank as there is often some processing time. If you still haven’t received it within 3 days, please contact us at firstname.lastname@example.org.