FAQ
Here are some of our most commonly asked questions and answers. If you can't find what you're looking for, don't hesitate to email us at info@swedishstockings.com.
Do I need an account to make an order?
No you don't, you can check out as a guest. However, It will be easier for you to order in the future if you create an account.
What is the Swedish Stockings Members Club?
Our members earn points on each purchase that they can redeem as value checks. They also get special offers and access that are unique to our Members Club. You can read more here and sign up here.
Was my order properly submitted?
If your order is successful, you should receive an order confirmation within 10 minutes via the email address you provided at checkout.
I didn’t get an order confirmation, what do I do?
If you have not received an order confirmation to your email within 10 minutes (don’t forget to look in the spam folder as well), we recommend you to contact us at info@swedishstockings.com. It’s possible that your order was unsuccessful or that your email address was submitted incorrectly.
Can I change my order?
Once an order is submitted, we are unable to change the ordered products or quantity selected. In this situation, we suggest you contact us at info@swedishstockings.com and we will cancel the incorrect order if it hasn’t been processed and shipped. Thereafter, we recommend you to place a new order on our website with the correct item(s). If your order has already been processed and shipped, you can return your package once it arrives. Read our return policy in section 4 below.
Can I cancel my order?
If you'd like to cancel your order, please contact us right away and we'll do our best to cancel it. If your order has already been processed and shipped, you can return your package once it arrives. Read our return policy in section 4 below. If you choose to not pick up the parcel we will charge a fee of €10/$10/100 sek to cover the shipping and administrative cost of the order being sent back to our warehouse.
What payment methods do you offer?
We currently accept American Express, Maestro, MasterCard, Visa, PayPal, and Klarna as credit/debit card and invoicing options. In Sweden we also offer Swish via Mondido Payments, in Belgium we offer Bancontact, and iDeal in the Netherlands. All available payment options for each country are displayed at the checkout, once you have entered the country of delivery.
Which currency is displayed on the website, and in what currency will my purchase be made?
You can display our prices in several different currencies, and you can choose your preference with the selector in the top menu.
The price displayed after entering your details at checkout is the price and currency we will charge. All orders are processed in euros unless you live in the following countries, then your purchase will be made in your local currency: Sweden, Denmark, UK, US, Canada, Japan, Switzerland, New Zealand, Australia.
Please note that extra duties and taxes may apply. We are not responsible for any discrepancies in exchange rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company respectively.
Is shipping free?
We offer free standard shipping on orders above:
Sweden: 500 sek
United States: $100 usd
United Kingdom: £100
Canada: $100 cad
Australia: $100 aud
New Zealand: $100 nzd
Rest of the world: €60
For orders under these amounts the shipping cost is flat on all markets, but depends on your shipping preference. The cost is displayed at checkout.
What are your shipping methods and delivery times?
Our warehouse processes your order the following business day at the latest and you will receive an email notification with tracking information.
Once your order has been picked up at our warehouse, usually within 24 hours on business days, the delivery times are listed below.
Sweden:
Standard shipping: 1-3 business days with Postnord, Budbee, DHL Freight
Express shipping: 1-2 business days with DHL Express
Denmark, Finland:
Standard shipping: 2-5 business days with Postnord, Budbee, DHL Freight, FedEx
Express shipping: 1-2 business days with DHL Express
EU:
Standard shipping: 3-6 business days with DHL Freight, FedEx, Budbee
Express shipping: 1-3 business days with DHL Express
US, Canada:
Standard shipping: 3-6 business days with FedEx
Express shipping: 2-3 business days with FedEx, DHL Express
UK:
Standard shipping: 3-6 business days with UPS, FedEx
Express shipping: 2-3 business days with DHL Express
New Zealand, Australia:
Standard shipping: 3-6 business days with FedEx
Express shipping: 2-3 business days with DHL Express
Japan, Greece:
Standard shipping: 3-6 business days with FedEx
Express shipping: 2-3 business days with DHL Express
Swiss, Jersey, Norway, Iceland:
Standard shipping: 3-6 business days with FedEx
Express shipping: 2-3 business days with DHL Express
International:
Standard shipping (if applicable): 4-8 business days with Global Mail
Express shipping: 2-3 business days with DHL Express
For irregularities in the above, factors may include but are not limited to extreme weather conditions, technical failures, customs delays, etc. In addition to this, please take note that during promotional campaigns, delivery times may be longer than usual due to higher volumes of orders received.
Do you ship to my country?
Although we strive to provide worldwide shipping, at this time we are unable to deliver to: Cuba, Iran, Irak, North Korea, Sudan, Syria, Ukraine, UAE, Singapore, South Korea, Mexico, Israel, China, Hong Kong and Russia.
There may be additional regions, countries, or cities that we are unable to deliver to. If you can’t find your destination at checkout or wish for more information, please contact our customer service at info@swedishstockings.com.
Where are you shipping from?
All orders are shipped from our warehouse in Köping, Sweden.
Do I need to pay duties and taxes?
Within the EU, all orders are delivered DDP (Delivered Duty Paid), which means that all taxes and duties are included in the price shown at checkout.
For orders to the US, orders up to $800 are free of extra duties and charges. Import duty costs are not covered by Swedish Stockings.
For orders to the UK, orders up to £135 are free of extra duties and charges. Import duty costs are not covered by Swedish Stockings.
International orders are delivered DDU (Delivered Duty Unpaid), which means that you may have to pay additional fees upon delivery of the package.
Kindly note that Swedish Stockings is unable to advise if you will have to pay taxes locally or any potential amount that you will be charged. For more information regarding additional fees levied by your local government, we suggest you contact your local customs office.
I haven’t received my order yet, what do I do?
If you have ordered with standard shipping, please wait for a couple of extra days. Please read more about our estimated lead times above. If your order takes even longer, please reach out to our customer service at info@swedishstockings.com and we’ll check the status of your order. If you have gotten your tracking number (tracking is included if other not specified at checkout), we urge you to contact the chosen courier in the first instance. If you have not received your tracking number, please contact us and we will look into this for you.
I have received the wrong order, what do I do?
If you receive your package and it is not the correct product(s) as you ordered, please email us at info@swedishstockings.com. We will send you the correct order with a prepaid return label, so you can return the incorrect products to our warehouse. We will pay for all expenses.
Please note that we do not accept the products if the packaging is opened. We will do everything we can to correct our mistakes as promptly as possible as long as the product packaging is in original condition.
I regret placing my order and it has been shipped, what do I do?
If you'd like to cancel your order, please contact us right away. If your order has already been processed and shipped, you can return your package once it arrives. Read our return policy in section 4 below. If you choose to not pick up the parcel we will charge a fee of €10/$10/100 sek to cover the shipping and administrative cost of the order being sent back to our warehouse.
My order is a gift, can you remove the invoice from the package?
There is no invoice included in the package when it is delivered. Please note that for orders to countries outside the EU, we are required by law to include commercial invoices in the shipment to state the shipment’s value. The order cannot be delivered without this invoice.
When shopping online, please be conscious of your consumption. Processing returns has an environmental impact and we consider free returns to be an unsustainable cost. Hence a fee will be added when returning products bought on our website. This fee is a small step for us to limit direct climate effects. If you're unsure about the size or colour you're always welcome to reach out to us at info@swedishstockings.com.
What is your return policy?
We offer a 30 days return policy. On all orders placed between November 22nd and December 15th we offer an extended return policy of 45 days. If your products are unused, unopened and in the original product packaging with all labels and protective seals intact you have the right to return the products within 30 days of receiving them. Please note that we do not accept tights and socks that have been tried on for hygienic reasons.
We accept returns on bodys (Rita, Vega, Barbro), leggings (Tyra, Gerda, Ria), shorts (Jill) and tops (Tyra, Wilma, Henna, Hillevi, Emmy) that have been tried on. The returned item(s) need to be unworn and in saleable condition with the original packaging.
Submit your return here. If you live in Sweden, EU or Norway we will send you a shipping label, and we will charge the shipping cost when giving a refund (39 sek in Sweden and €6 in EU and Norway). If you live outside of EU you will need to create the shipment yourself, and send the package to:
Swedish Stockings
ATT: Returns
Orrtorp
731 98 Köping
Sweden
You need to return the products to our warehouse for a refund to be made. Products cannot be returned in a local retail store. If you live outside the EU please note that you will also have to pay for duties.
Have you received my order and when will I get my refund?
Once your return has been received at our warehouse, it is processed and inspected before we proceed in approving it. We appreciate your understanding and patience, we work as quickly as possible. This process might take up to 5 business days. Please also allow up to 2 weeks after we approve your return for the refund to appear on your statement.
Kindly observe that Swedish Stockings is not responsible for any items lost during the return shipping process, please save the receipt of the shipment in case your parcel is lost.
What if I made the purchase at one of your retailers?
Should you want to return/exchange/claim products purchased at one of our retailers, please direct your return inquiry directly to the store that you initially made the purchase at. In this scenario, the return policy for each respective retailer will apply.
What is your exchange policy?
If you wish to make an exchange, please make a return and place a new order online.
What is your claims policy?
We accept claims within 3 years from receiving your order. If you think a product has a manufacturing error (e.g. broken at the seams or uneven colour) you are welcome to submit your request here. Please attach images to the digital return form so we can take a look at the product before you send it to us. Don't send the product to us before getting a confirmation, we will reach out to you within 5 business days. Kindly note it’s not guaranteed that your request will be accepted.
To receive a new product or a refund, products with manufacturing errors need to be sent back to us, as they must be inspected and possibly returned to our manufacturer. If you live in Sweden, EU or Norway we will send you a shipping label. If you live outside of the EU, we will get back to you within 5 business days.
On accepted claims, we pay for shipping and taxes/duties.
Have you received my order and when will I get my refund/new product?
Once your return has been received at our warehouse, it is processed as soon as possible. We appreciate your understanding and patience, we work as quickly as possible. This process might take up to 5 business days. Please also allow up to 2 weeks after we approve your claim for the refund to appear on your statement.
Kindly observe that Swedish Stockings is not responsible for any items lost during the return shipping process.
Do you offer a warranty?
Since we believe strongly in our quality, we offer a unique 30 days warranty. Are you not satisfied with your recent purchase, or have you accidentally broken or ripped it? We accept open/used products within 30 days of you receiving them. For the warranty, you are entitled to a new product, and please note that this will not be eligible for another warranty. Only products purchased at our online store are eligible for warranty.
Fill out our digital return form here, describe the issue and attach images of the product, wait for an email confirmation from our customer service and send the products to our warehouse on the address below. You need to return the product to our warehouse in order to get a new one, and we will recycle the pair you’re not satisfied with. You will have to create the shipment yourself and we do not pay for the return shipping cost. If you live outside the EU please note that you will also have to pay for duties.
Swedish Stockings
ATT: Warranty
Orrtorp
731 98 Köping
Sweden
What if I made the purchase at one of your retailers?
Should you want to return/exchange/claim products purchased at one of our retailers, please direct your return inquiry directly to the store that you initially made the purchase at. In this scenario, the return policy for each respective retailer will apply. Our warranty is unique for orders made at our website.
How do I take care of my stockings?
Please be aware that tights are fragile garments. They require to be handled with care, especially for the lower denier tights that are knitted very finely in order to be as sheer as possible. Be sure to stretch your tights before use and put them on by scrunching them up and rolling them on, from the toes and upwards, one leg at a time. Be extra careful of external factors that could cause damage, for instance finger and toe nails, jewellery, footwear, other clothing items, and/or brushing up against furniture.
Read more in our care guide here.
What size should I use?
If you are unsure about the size you should have, please see the size chart available on each respective product page under the label Size Guide. If you are in-between two sizes, we recommend you choose the larger one.