FAQ
Here are some of our most commonly asked questions and answers. If you can't find what you're looking for, don't hesitate to email us at info@swedishstockings.com.
Do I need an account to make an order?
No, you can check out as a guest, though having an account and being part of our Members Club makes future orders faster, and you will earn unique benefits.
What is the Swedish Stockings Members Club?
Earn points on every purchase, redeemable as value checks, plus exclusive offers. You can read more here and sign up here.
I did not get an order confirmation, what do I do?
Confirmations arrive within 10 minutes (check spam folder too). If it is missing, email info@swedishstockings.com. Your order may not have gone through, or your email address may have been entered incorrectly.
Can I change or cancel my order?
Contact us immediately at info@swedishstockings.com. If the order has not shipped yet, we will cancel it so you can reorder correctly. If it is already shipped, simply return your order (see Section 4). Refused or unclaimed parcels incur a €10/$10/100 SEK fee to cover return shipping and admin costs.
What payment methods do you offer?
We accept American Express, Maestro, MasterCard, Visa, PayPal, and Klarna. Regional options include Swish (Sweden), Bancontact (Belgium), and iDeal (Netherlands).
Which currency will I be charged in?
You can browse the site in your preferred currency using the selector in the top menu and you're charged in the currency shown at checkout.
Orders are billed in euros, except for Sweden, Denmark, UK, US, Canada, Japan, Switzerland, New Zealand, and Australia, which are billed in local currency. Extra duties and taxes may apply, and we're not responsible for exchange rate discrepancies from your bank or card provider. Contact them directly with questions.
Is shipping free?
We offer free standard shipping on orders above:
Sweden: 550 sek
United States: $120 usd
United Kingdom: £100
Canada: $130 cad
Australia: $140 aud
New Zealand: $140 nzd
Rest of the world: €60
Below these amounts, a flat shipping cost applies based on your choice of delivery, shown at checkout.
What are your delivery times?
Orders are processed within 1 business day, and the delivery time is added upon this.
Sweden:
Standard shipping: 1-3 business days with Postnord, Budbee, DHL Freight
Express shipping: 1-2 business days with DHL Express
Finland:
Standard shipping: 2-5 business days with Postnord, Budbee, DHL Freight, FedEx
Express shipping: 1-2 business days with DHL Express
Denmark:
Standard shipping: 2-5 business days with Budbee, DHL Freight, FedEx
Express shipping: 1-2 business days with DHL Express
EU:
Standard shipping: 3-6 business days with DHL Freight, FedEx, Budbee
Express shipping: 1-3 business days with DHL Express
US, Canada:
Standard shipping: 3-6 business days with FedEx
Express shipping: 2-3 business days with FedEx, DHL Express
UK:
Standard shipping: 3-6 business days with UPS, FedEx
Express shipping: 2-3 business days with DHL Express
New Zealand, Australia:
Standard shipping: 3-6 business days with FedEx
Express shipping: 2-3 business days with DHL Express
Japan, Greece:
Standard shipping: 3-6 business days with FedEx
Express shipping: 2-3 business days with DHL Express
Swiss, Jersey, Norway, Iceland:
Standard shipping: 3-6 business days with FedEx
Express shipping: 2-3 business days with DHL Express
International:
Express shipping: 2-3 business days with DHL Express
Tracking information is sent by email once your order ships. Delays can occur due to weather, customs, or high order volumes during promotions.
Do you ship to my country?
Although we strive to provide worldwide shipping, at this time we are unable to deliver to: Cuba, Iran, Irak, North Korea, Sudan, Syria, Ukraine, UAE, Singapore, Mexico, Israel, China, Hong Kong and Russia. If you cannot find your destination at checkout or wish for more information, please contact our customer service at info@swedishstockings.com.
Where are you shipping from?
All orders are shipped from our warehouse in Köping, Sweden.
Do I need to pay duties and taxes?
EU, Norway, US and UK orders are shipped DDP (Delivered Duty Paid), with all taxes and duties included at checkout.
All other international orders are shipped DDU (Delivered Duty Unpaid), meaning you may owe additional fees on delivery. We can't advise on local charges, so check with your customs office.
I haven’t received my order, what do I do?
Standard shipping can take a few extra days, check the delivery times above. If you have a tracking number, please check with the courier first. Contact us if you are unsure.
I have received the wrong order, what do I do?
Email info@swedishstockings.com. We will send the correct item with a prepaid return label and cover all costs, as long as the packaging for the incorrect product is unopened.
Is there an invoice in my package?
No invoice is included, except for non-EU orders, where a commercial invoice is legally required and included automatically.
When shopping online, please be conscious of your consumption. Processing returns has an environmental impact, and we consider free returns to be an unsustainable cost. Hence, a fee will be added when returning products bought on our website. If you are unsure about the size or color, contact us at info@swedishstockings.com.
What is your return policy?
You can return unused items in original packaging within 30 days. Tights, knee-highs and socks can't be returned if tried on for hygiene reasons. Opaque bodys, tops and leggings can be returned if unworn and in saleable condition.
Submit your return here:
- Sweden/EU: we provide a shipping label; cost (39 SEK / €6) is deducted from your refund.
- US, Canada, Norway, Switzerland, UK: we provide a label and invoice; €10 is deducted from your refund.
- Elsewhere: use your own label and pre-pay duties, then send to Swedish Stockings, ATT: Returns, Orrtorp, 731 98 Köping, Sweden.
Returns must go to our warehouse, not a retail store.
When will I get my refund?
Processing takes up to 5 business days after we receive your return, plus up to 2 weeks for the refund to appear on your statement. We are not responsible for items lost in transit, so keep your shipping receipt.
What if I made the purchase at one of your retailers?
Contact that retailer directly. Their return policy applies.
What is your exchange policy?
If you wish to make an exchange, please make a return and place a new order online.
Right of Withdrawal
You can withdraw from your purchase within 14 days of receiving it, no reason needed, as long as the items are unopened. Use the "Withdraw purchase" button here.
Do you offer a warranty?
Since we believe strongly in our quality, we offer a unique 30 days warranty to members of our Members Club. Are you not satisfied with your recent purchase or have you accidentally ripped the product? For the warranty you are entitled to a new product once (you cannot use the warranty multiple times on the same order). Only products purchased at our online store are eligible for warranty.
Make sure you are a member of our Members Club to have access to this benefit, sign up here. Fill out our digital return form here, describe the issue and attach images of the product. Our customer service team will get back to you within 5 business days and help you with a replacement.
What is your claims policy?
We accept claims within 3 years from receiving your order. If you think a product has a manufacturing error (e.g. broken at the seams or uneven colour) you are welcome to submit your request here. Please attach images to the digital return form so we can take a look at the product before making a refund or sending you a new product.
Products with manufacturing errors need to be sent back to us, as we want to inspect them and possibly return them to our manufacturer. We will send you a prepaid shipping label to use for the return, and we would appreciate it if you could return the faulty product to us. Do not send the product to us before getting a confirmation; we will reach out to you within 5 business days from submitting a request.
What if I made the purchase at one of your retailers?
Should you want to return/exchange/claim products purchased at one of our retailers, please direct your return inquiry directly to the store that you initially made the purchase at. In this scenario, the return policy for each respective retailer will apply. Our warranty is unique for orders made at our website.
How do I take care of my stockings?
Tights are delicate, especially finer deniers. Stretch them before wearing, then put them on by scrunching and rolling from toe to top, one leg at a time. Watch out for nails, jewelry, and rough surfaces that could snag them. Full care guide here.
What size should I use?
If you are unsure about sizing, please check the Size Guide on each product page. If you're between sizes, go with the larger one.
Starting August 29th 2025, all shipments to the United States will be subject to import duties due to the removal of the de minimis rule. To make your experience seamless, Swedish Stockings will cover these costs.
As a US customer, you will not face any additional charges, customs fees, or duties upon delivery. The price you see at checkout is the final price you pay. Please note that customs processing may cause delivery delays beyond our control.
We remain committed to keeping our US customers informed and will continue to update this page should there be any further changes to trade policies. (Updated August 11th 2026)