These general terms and conditions of sale as set out below shall apply to Swedish Stockings’s (restarted as Nadja & Linn Stocking AB, reg nr: 556932-4162) supply to the customer of any of the products listed on this website www.swedishstockings.com. Customers should read the "Terms and Conditions" carefully before ordering any products from this website. By ordering any of Swedish Stockings’s products, the customer agrees to be bound by the "Terms and Conditions".
Credit Card Security. Swedishstockings.com takes credit card data security very seriously. For that reason, we use Shopify Payments to securely handle credit card information. We also process Paypal and Klarna transactions.
3. Shipping and Delivery
Delivery time within Sweden is normally 3-5 business days, in the EU plus Norway, Liechtenstein, Switzerland and Iceland within 7 business days and the rest of the world normally within 15-25 business days. Please note that delivery time for customized orders may take longer. The same delivery time applies when you order a product that is currently out of stock. We ship all orders within Sweden by registered Swedish post mail.
If delays in delivery occur (without our notification) you can contact us directly by email at email@example.com
. You always have the right to cancel your purchase if delays in delivery occur. Unretrieved packages are normally not covered by the right of withdrawal.
5. Guarantees and Responsibility
Our stockings are made with lots of care and therefore we ask you to read and follow the washing instructions on the packages to ensure your item remains beautiful. You can cancel the purchase, but then there must be a serious product defect. You also have the right to return the product if it’s damaged when you receive it. We disclaim all responsibility for the product from the time it is used.
6. Complaints and Returns
We are happy to refund or exchange your order within 30 days of purchase, as long as it is unopened and undamaged. We cannot refund postage costs. Once we receive your return we will refund your account which you paid with (excluding postage costs).
If you receive your order and you find it is damaged, please contact us for a return and replacement of your item. We will refund you your postage costs to get your order back to us!
To organize a return, please contact us at firstname.lastname@example.org
. We can only organize a return or refund with the person who placed the order. If you received your stockings as a gift, kindly ask the person who ordered them to contact us.
Once we receive your return information, please send your order to:
Swedish Stockings returns
Stockholm 114 43
Once we receive your return and if it’s undamaged an unopened we will send you an exchange notification, or refund your account (minus shipping costs). If they are damaged, we will send a replacement and refund your shipping costs to your account which you made the order with.
Late or missing returns or refunds:
We recommend sending your order back to us using a tracking service as we cannot take responsibility for items that go missing in the mail. If your refund hasn’t been received in your account within 7 days of us notifying you that we have processed it, please contact your bank as there is often some processing time. If you still haven’t received it within 3 days, please contact us at email@example.com
Gift cards are non-returnable.
Sale items are non-returnable.
Complaints and claims
Please inform us if you are not satisfied with the product and indicate how you believe the item is faulty. Once you have told us we will send you a prepaid return shipping label and further instructions. Always notify us of any claims as soon as possible. According to the Swedish "Consumer Sales Act" you have a warranty of 3 years. After six months it is up to the customer to prove that the fault was original.
Always contact Swedish Stockings in use of right of withdrawal, claim, exchange or return of your order.
NOTE: If you are away when your purchase is being shipped and cannot pick up your item, please inform us by using the message field before checking out. We will happily send your order when you are back home again or we can send it to another address.
Damage during transportation
If you discover damage on the package, you should immediately notify the post office. Do not accept a damaged package!
If you discover the damage after opening the package, and the damage can be assigned to the handling of the post office or shipping company, you should contact them and make a claim.
7. Product information
To meet the global awareness for eco-friendly processes, our stockings are primarily made out of recycled eco yarn. Together with NILIT® Ecocare we produce high quality ecological stockings. NILIT® Ecocare recycled nylon 6.6 with deep, uniform color is the first patented nylon recycled product.
It has many advantageous properties, some of which are high-quality recycled polyamide chips that retain the properties of virgin fibers, excellent color depth and uniformity in regular dye process, minimizes waste, reduces energy consumption and conserves crude oil.
We work very closely with our suppliers to ensure the authenticity of every product.
8. Care instructions
We recommend that you take good care of your purchase to maintain its beautiful appearance and long-term usage. Please avoid contact with any rough materials or surfaces. For washing, please follow washing instructions printed on the back of the package or on our website.
Temporary cookies are necessary to navigate the website and in the online store. If you would like to avoid cookies, you may configure your web browser so that cookie files are not downloaded. Be aware that the website may not function correctly if you do not allow cookies.
10. Force Majeur
Swedish Stockings shall in case of Force Majeure be relieved from liability for failure to perform obligations where the failure is a result of acts of nature, acts of terrorism, wars, accidents, strike, embargo, government sanction, sabotage, interruption or failure of electricity and internet services or other similar occurrence beyond Swedish Stockings’s control.
All disputes relating Swedish Stockings are determined in Swedish court of law.
Nadja & Linn Stockings AB
Reg nr: 556932-4162
Company registered in Sweden